Hewlett-Packard: On Uncovering Global Processes
Organizations worldwide rely on enterprise software solutions to understand and optimize organizational systems, and achieve the agility they need to meet their evolving businesses goals. Over the past...
View ArticleA Prescription for Compliance Controls to Address a $600M Problem
Among the litany of headlines recently blasting pharmaceutical, biotech and medical device companies, Allergan – the makers of Botox – has been the latest scapegoat. The past week’s news has been full...
View ArticleCity of Richmond Receives Multiple Awards for Business Process Improvement...
Metastorm is very proud to announce that the City of Richmond’s Department of Information Technology has received numerous awards this month, including two awards recognizing its CommonCents—Employee...
View ArticleAmerisourceBergen Recognized for Business Process Improvement Initiatives
Metastorm customers are continuing to receive tons of recognition for their business process improvement initiatives! Last week Metastorm announced that the City of Richmond, VA has received multiple...
View ArticleSecuring Fast Solutions for Government Agencies
Government agencies strive to be the best-in-class and in doing so they require skilled, efficient, and talented employees to support the goals of their organization. These high standards are not...
View ArticleForest Labs Chooses Metastorm for Business Improvement!
Today, Metastorm announced that Forest Laboratories has selected Metastorm’s enterprise software suite for its business process improvement initiatives. Forest has selected several business processes...
View ArticleLet’s Practice What We Preach
Today, OpenText announced it has completed the acquisition of Metastorm. In the two weeks since news of the pending transaction hit the wire, we have been in a quiet period and unable to comment....
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Save the Date – Metastorm Global User Summit Coming Soon!
Expand your universe! The 2011 Metastorm Global User Summit and Partner Symposium is taking place November 7-9th at the Hyatt Regency Reston in Virginia. Regardless of where you are on the spectrum...
View ArticleWho Drives an Enterprise Architecture Initiative?
Who drives an enterprise architecture initiative? Does it come from an enterprise architect? Maybe it’s a request from IT? Or perhaps it comes from a business unit looking to solve a serious and...
View ArticleWho Drives an Enterprise Architecture Initiative? Part 2
Depending on the scenario, enterprise architecture projects can be led by different people and groups within an organization. In the first of our three-part series published last week, we discussed a...
View ArticleWho Drives an Enterprise Architecture Initiative? Part 3
Enterprise Architecture (EA) projects are often thought to be initiated solely by the IT department. Depending on the situation, this isn’t always the case. In the past two posts of this series we have...
View Article7 Reasons You Want to Attend the OpenText BPM User Summit!
For the past nine years Metastorm has hosted its Global User Summit, designed to offer our customers and partners the opportunity to extend their ROI, hear success stories from industry peers and learn...
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3 Tips to Improve New Client On-boarding
In its nature, new client on-boarding is prone to error. For example, to bring on a new customer a financial services firm often goes through redundant, manual paper-intensive processes – producing...
View ArticleThink Big: Extending BPM Across Your Organization
In my blog post last month I covered a few of the lessons learned by early BPM adopters on how to begin a business process management (BPM) initiative. Based on many early BPM successes, we have seen...
View ArticleCustomer-Driven Conversation
Understanding how to handle customer needs and expectations is critical to success. From better service levels to lower costs to new, innovative product offerings, the pressure is on for organizations...
View ArticleWe’re talking Smart Process Apps — and so is Forrester.
OpenText was thrilled this week to be named a leader in the Smart Process Apps Wave from Forrester. What an honor! Although a new term for many following the BPM market, Smart Process Apps are a...
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Putting the “Super” in QSuper
We’re Talking Smart Process Applications for Financial Services We have all heard the story before: organizations trying to become more customer-centric but can’t because they are held back by ageing...
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British Transport Police Finds Savings in IT Re-Fresh
This is a Guardian.co.uk cross-post. How British Transport Police has made significant efficiency savings through the exploiting the potential of its service desk technology. Before British Transport...
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The Challenges of Selecting ITIL Aligned Support Desks
What faced Martin Baker, IT Director at Micro Focus, and his Board was not the merits of applying ITIL® (IT Infrastructure Library), but the strategic choice of either aligning its internal IT Support...
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FM Conway targets case load reduction by a third with OpenText
Integrated Highways Services Provider, FM Conway, is to transform the way it records, tracks and reports incidents and service events. The business has selected OpenText’s Assure for ITSM to target...
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